I just had the most frustrating conversation with a man who summarily decided that I did not understand economics.
After five minutes of back and forth where he tried out such wonderful assertions as “you aren’t logical,” I finally got him to stop and READ what I had been saying. He admitted, with some reluctance, that he had gotten it wrong, and he didn’t realize it was possible for me to understand and explain a viewpoint without necessarily holding it. But he maintained that he was philosophically right.*
The topic? Institutional arrogance.
Because my sympathies were with a consumer terminated by a business, he (a business manager at an unrelated business) assumed I was “on the wrong side” and didn’t know what I was talking about. He started talking about all these general themes in economics and how the corporation’s alleged behavior wasn’t economically efficient and therefore couldn’t possibly have occurred. What is the biggest lesson of economics? That individual actors are often inefficient! Merely knowing the right (or efficient) thing to do is no guarantee that it will be done. Which of us is really the one in need of a review of economics?
No, to him, the truth is the truth, and others “just don’t see it.” Never mind that he’s perfectly capable of discounting the truth as seen by me, or the truth as seen by the customer. He can’t conceive of the idea that the truth as seen by him is equally to be discounted. His truth is apparently the unfiltered truth. Lest you think this is only in business, I saw this all the time in editors of news organizations, who couldn’t possibly believe that any of their writers would misrepresent the truth, even by accident, and would get all kinds of offended if you broached the possibility that something they said was not necessarily true.
I weep for the future.
*He also made sure to let me know that he needed to go bake biscotti for his wife, hints that they are “living the good life.” Aside from being a catty dig (“Perhaps you’d agree more with my perspective if you were as successful as me”) it underscores a more troubling assumption: that being able to get away with behaving a certain way means that way is morally justified. It might be a little comical to put it this way, but he has in some sense chosen to be concerned with biscotti over justice.
I have no doubt that being able to treat people poorly and justify it to yourself can garner you a profit, but that has been going on since time immemorial. It is not in need of further proof.